TERMS & CONDITIONS


1. GENERAL CONDITIONS

These Terms and Conditions regulate the bussiness relationship between you and us. All the conditions of sale, shipping and payment are detailedly listed on the web site sections and are to be considered as integral and substantial part of agreement.

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.


2. ORDER ACCEPTANCE and CONFIRMATION

The order will be effective for Araknesharem.com, only after the regular conclusion of the entire order procedure and without any mistake highlighting by the web site.

Your order will be confirmed via e-mail. Our confirmation will also be consisting the details of your purchase order such details as color, quantity, price, delivery date. Upon your receipt of that confirmation email, it means the contract is made for your order.


3. PRODUCT PRICES

The total price must be paid before sending the goods.

The banking charges.

The transportation fee is not included within the prices.

If we owe you money, we will credit your credit or debit card no later than 30 days from the date of your order.

Exchange rates are approximate and may vary from time to time.


4. RISK OF LOSS

All items purchased from Araknesharem are made pursuant to a shipment contract. This means Araknesharem is not responsible from the risk of loss and title for such items during delivery to the carrier.


5. PAYMENT

The customer can choose to pay the purchased items by credit card


6. RETURN POLICY

You must inform us that you want to return the goods within 7 working days upon your recipient of the goods.

The goods must be returned to us within 30 days with both goods and packaging in their original condition. Securely wrapped, including our delivery slip and using our agreed courier service.

You will receive your refund (full purchase price of the returned items) within four weeks after we've received and processed the returned items.

However there are some cases which we can not accept the returns as follows :

a. Tailor made or customized products

b. Goods that can not be sent back or that risk to get ruined rapidly

c. Araknesharem can refuse to take back the products if they have been sent in different times.

All our products can be shipped workdwide. We would like our international customers and customers shipping products internationally to be aware that these shipments are subject to opening and inspection by customs authorities.

Orders that are shipped to countries outside Turkey may be subject to import taxes, customs duties and fees levied by the destination country ( ''Import Fees'' ). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearence must be borne by the recipient; we have no control over these charges and can not predict what they may be. Customs policies vary widely country to country; you should contact your local customs office for further information. When customs clearence procedures are required, it can cause delays beyond our original delivery estimates.


7. DELIVERY DETAILS

We only use UPS courier service for the countries that we ship

UPS delivers the next day to the trading locations in EU countries, Liechtenstein, Norway and Switzerland.

It takes only 2 days to deliver the packages to the trading companies in USA and CANADA.

It takes max 3-5 days to deliver the packages in Asia in working hours.

For all other countries, please consider 5-7 working days.

All the shipping leadtimes are given for normal conditions and for the big centres. Please contact with us if you have further questions. Shipments will be made to the address stipulated in your order. In case of your absence, the courier service will leave a notification with the useful data to fix another appointment.


8. SHIPPING DETAILS

All the products are handmade and made by handmachine. Therefore, some of the products can be found in stock with a very small quantity and most of the products are made upon receipt of an order.

If you order a product which is ready in stock, it will be delivered within 3-5 working days. If you choose a product which will be made upon receipt of your order, it will take approximately 15 to 30 days to deliver. The production leadtimes are given for every product on its own page. In case of orders that include several products, they will be shipped out all at once.

If we are not able to deliver the goods as promised, we will notify you by email to arrange another delivery date.

Once the shipment has been made, the delivery leadtime depends on the country it has been sent. Araknesharem is not responsible for any delay or problem that will occur during transportation.